frequently asked questions
Have questions? We’ve got answers. From delivery and assembly to fabrics and warranties, here’s everything you need to know, all in one place.
How do I care for my couch long-term?
Regular vacuuming and quick attention to spills will keep your couch looking its best. Check the fabric’s cleaning code on the product page, most of our fabrics can be spot cleaned with water or solvent-based cleaners.
Can I see the fabrics before buying?
Yes! We offer swatch kits so you can see and feel the fabric before committing. Order your free swatches here*
Are your fabrics pet- or kid-friendly?
Definitely! Many of our fabrics are designed with busy households in mind. Look for couches with our Water Repellent or Stain Repellent badges for extra protection against life’s everyday messes.
Do you offer customization?
Yes! You can choose from a curated selection of fabrics, colours, and configurations to make sure your couch fits your space and style. Reach out to us for custom requests or unique sizing at support@couchlux.ca
How long does shipping take?
Our couchs are made to order and typically ship within 4–6 weeks. You’ll receive tracking information as soon as your order is on its way via email. If there are any delays, we’ll keep you informed every step of the way. For more information visit our shipping policy*