At CouchLuxe, we take pride in crafting high-quality couches designed for comfort and longevity. Our goal is your complete satisfaction. Please review our policy below for information on Shipping, returns, cancellations, and refunds. 

Shipping Policy 

1. Standard Freight Delivery — Free

Our complimentary freight delivery service includes curbside delivery only. This means your sofa will be delivered to the curb of your building or home, but will not be brought inside, up stairs, or assembled. 

Free across all Canadian provinces.No indoor delivery or assembly included 

2. White Glove Delivery — $250 

Want a hands-free, stress-free experience? Upgrade to White Glove Service for just $250. With this premium option, your sofa will be:

• Delivered inside your home
  
• Carried to your room of choice (any floor)
• Fully unpacked and assembled
• All packaging materials removed

White Glove is available for local deliveries only

3. Ontario Local Delivery 

For orders with an Ontario address, we offer local delivery (instead of freight). This includes delivery to entrance, drop-off only, free of charge. Free delivery to entrance within Ontario and White Glove upgrade available for $250.

Delivery Timeframes 

All of our sofas are made to order, which means delivery typically takes 4–6 weeks from the date of purchase. We’ll send you tracking information once your sofa is ready to ship, and you’ll be notified in advance of the delivery date.

Additional Notes

• For apartment buildings or condos, curbside delivery means to the building entrance—not to your unit.
• Please ensure someone is home on the delivery day to receive and inspect your order. 
• If you anticipate any challenges with access (tight hallways, staircases, etc.), we strongly recommend opting for White Glove Service.
• You will be notified via email with updates on your order including receive an email when